Terms and Conditions

Planable is a social media collaboration tool that allows social media managers, freelancers, agencies, marketing or PR teams to collaborate, communicate and exchange ideas, comments, post between each other. It provides opportunity for brands, companies, legal or physical entities to collaborate on their social media pages or profiles on social media networks, as Facebook, Twitter, Google+, Instagram, LinkedIn and other social media channels existing on this day. Planable also provides tools to plan content and automate publishing to help publicize their media and text materials, documents, records, scripts.

Acceptance of Terms

Welcome to Planable.io, owned and operated by “Planable Technologies Limited”. This document constitutes a legally-binding agreement (“Agreement”), the owner of Planable.io (“Site”) and any associated “Services” including our social media collaboration tool and you (referred to as “you,” “user,” and “your”), the person who is being presented with this document for your agreement. If you do not agree with any of the terms or conditions listed please stop using our Site and Services immediately. We may modify our terms of service or privacy policy in the future. You must agree with such modifications to continue using our Site and Service.

General Terms

Privacy, Legal, and Accounts

You acknowledge and agree that Planable may occasionally send you communications regarding your account or the Service, promotional materials, daily or weekly digests and any other information related to your use of the service via email.

Accounts, Passwords, and Security

You must be a registered user to access the Service. You are responsible for keeping your password and accounts secure. You will be solely responsible and liable for any activity that occurs under your username. If you wish to use our Service you must provide your credit card information or other payment information.

For Legal Use Only

You agree to use Planable’s services, site, and software for legal purposes only. You agree to indemnify, defend, and hold harmless Planable and its suppliers from any and all loss, cost, liability, and expense arising from or related to your data, your use of the Service, or your violation of these terms. The Software and Service are made available to you, your company, and/or your users only for personal or commercial use, which use must be in compliance with all applicable laws, rules and regulations and must not infringe or violate third party rights. Any unauthorized use of any Planable Service is a violation of this Agreement and certain federal and state laws, applicable in the United States, the EU or any country that you reside in. Such violations may subject the unauthorized user and his or her agents to civil and criminal penalties.

Your Responsibilities

We expect all users to act responsibly when using our Service. Therefore, we do have some rules governing what you may or may not do. When using our Site or any of our Services you agree that you will not:
– Violate any provision of law applicable in the United States, the EU or any country that you reside in.
– Violate any rules or terms of the third party social networking sites by using our Service.
– Violate any applicable legislation, treaty, or another rule in force of any political entity having jurisdiction over this Agreement, you, Planable, or the Service that we provide.
– Hack, crack, phish, SQL inject, or otherwise interfere with the integrity of the computer systems of our Service, Site or users.
– Run any bots or other software to aggregate or browse our content.
– Infringe on anyone’s intellectual property rights.
– Defame anyone or do anything that is illegal.
– Use our Site, Service for fraud.
– Provide false or inaccurate content.
– Impersonate any person or business entity or misrepresent your affiliation with a person or entity.
– Collect or store personal information about other end users.
– Otherwise, act in a manner which, at Planable’ sole discretion, is objectionable.
– Failure to comply with these rules or any terms or conditions with this Agreement may result in the termination of your account or the restriction of access to our Site or Service.
– You agree that we have sole discretion in deciding whether your actions or behavior constitute a breach of this Agreement.

Collaborators Invitation

User invite on their behalf other users, colleagues, co-workers, teammates or clients. Planable is not responsible for the data leaked, deleted, lost or destroyed by any of the collaborators in the workspace.

Mouse tracking and Heatmapping

User agrees that the Service, Planable, will track user or user’s activity in the Service, as click, mouse movement, scrolls, forms tracks or any other. Planable will heatmap the activity of the user to summarize their activity, where they click, scroll, move the mouse, pay attention or are located.


Planable will not issue refunds for unused service at any times. Users are able to opt-in to recurring billing at a level set by the user. At the end of the contract term, the contract will automatically renew indefinitely until explicitly canceled by the user. Services invoices will not be transmitted automatically, but will be provided in PDF format upon request from our support department. Cancellation must be issued via the Service. Any cancellation issued must be done three (3) days prior to the end of the contract term to allow for adequate processing time.

Access Tokens

The Planable.io Service and software uses access tokens to gather your information from third party sites like Facebook, Twitter, Google+ , Instagram, LinkedIn or any other social media network existing at this moment. You agree that Planable.io may store and use such access tokens to allow us access to your social channels on said third party sites. This access is necessary for us to fetch posts and comments from a Facebook, Google+, Instagram page or Twitter channel and to post messages to a Facebook, Twitter, Instagram or Google+, among other things. These access tokens may allow us to collect all social media data provided by your user account. You must agree to our use of your access tokens before using our Service.

No Warranties or Representations

You understand and agree that the Service is provided “as is” and Planable, its affiliates, suppliers and Resellers expressly disclaim all warranties of any kind, beyond the Refund, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, non-infringement or bailment of your data on Planable’s servers. Planable, its affiliates, suppliers and Resellers make no warranty or representation, other than the Refund, regarding the results that may be obtained from the use of the Service, the security of the Service, or that the Service will meet any user’s requirements beyond the Refund. Use of the Service is at Your sole risk. You will be solely responsible for any damage to You resulting from the use of the Service. The entire risk arising out of use, security or performance of the Service remains with You. Without limiting the foregoing, the Service is not designed or licensed for use in hazardous environments requiring fail-safe controls, including without limitation operation of nuclear facilities, aircraft navigation/communication systems, air traffic control, and life support or weapons systems.

Limitation of Liability

In no event shall Planable be liable for any indirect, special, incidental, consequential or punitive damages (including but not limited to loss of use, loss of profits, or loss of data) whether in an action in contract, tort (including but not limited to negligence), equity or otherwise, arising out of or in any way connected with the use of or inability to use this site or the materials therein or resulting from unauthorized access to or alteration of data.


We may modify or terminate our services at anytime, for any reason, and without notice. We reserve the right to modify these Terms of Service at any time without notice. Please review these Terms of Service on occasion as they may change in the future. We may, but have no obligation to, remove accounts and content containing what we determine as unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable material. We will remove content that violates any party’s intellectual property or these Terms of Service. An account terminated by Planable will not be backed-up for any reason and will be immediately deleted from our servers. We may add User’s company name on our website, or other communication channels attributed to Planable without any notice.

Intellectual Property

We acknowledge that any text, images, materials and other valuable assets provided to the Service are confidential. We will take reasonable steps to ensure that the user’s information is not used or disclosed except as expressly permitted by this Agreement or with the user’s approval. Planable claims no intellectual property rights over the material you provide to the Service. You acknowledge that Planable owns all right, title and interest in and to the Service, including without limitation all intellectual property rights, and such rights are protected by U.S. and international intellectual property laws. You agree that you will not copy, reproduce, alter, modify, or create derivative works from the Service.

Our Copyright

You agree not to copy, distribute, display, disseminate, or otherwise, reproduce any of the information on our Site, our Service or software without our prior written permission. This includes, but is not limited to, a prohibition on aggregating, streaming, copying, or otherwise reproducing any content found on Planable.io. Additionally, our copyright includes any code and arrangement of data through or Service. Your copying not only has the potential to affect certain copyrights that we may hold in the arrangement of our data or point keeping systems but may also infringe on a third party’s copyright. You agree that this section limits your rights more than the simple application of intellectual property law would, and constitutes a contractual obligation binding to you beyond the applicable intellectual property laws.

Trademarks and Intellectual Property

“Planable.io” is a trademark used by us, “Planable team” to uniquely identify our Service, Site, and software. You agree not to use this phrase anywhere without our prior written consent. All rights not specifically granted are reserved to us. Additionally, you agree not to use our trade dress, or copy the look and feel of our Site or its design, without our prior written consent. You agree that this paragraph goes beyond the governing law on intellectual property law, and includes prohibitions on any competition that violates the provisions of this paragraph.

Information Publicity and Rights

Planable (or its subsidiaries) may retain and use, information collected during or after User’s use of the Service through its service or any other Services under Planable’s use. Planable may use and disclose aggregated non-­identifying information based on data collected from its users generally. Except as permitted herein, Planable will not share information, content, text, name of users or any other information strictly related to the user and the media content user uploads, associated with User or User’s Website(s) with any third parties unless Planable (i) has User’s prior written consent; (ii) concludes that disclosure is required by law or has a good faith belief that disclosure is reasonably necessary to protect the rights, property, or safety of Planable, its users, or the public; or (iii) provides such information in certain limited circumstances to third parties to carry out tasks on Planable’s behalf (e.g. billing, data storage, or support) with strict restrictions intended to prevent the data from being used or shared except as directed by Planable.


Thank you for visiting Planable.io and, if applicable, choosing to use our Service. We try to make our Privacy Policy easy to understand so that you are informed as to how we use your information. This Privacy Policy, like our Terms of Service, is an integral part of using our Service; therefore, you must completely agree to our Privacy Policy in order to use our Site or Service. If you are under 18 please stop using our Service immediately.

Information Collected

Identifying Information Submitted by You

When using our Service, Site or Software, you will be required to supply your name and Facebook, Twitter, Google+, Instagram login information or e-mail address. When logging in using Facebook, Twitter, Google+ or Instagram we may collect any information you make available through your Facebook, Twitter, Google+ or Instagram account. If you are using any of our paid services we may collect additional information. Additionally, if you wish to pay for our Services you will be required to submit payment information to us.

Non-Identifying Information

Whenever you visit our Site, we may collect non-identifying information from you, such as your IP address, interactions with the Site and Service, chat traffic, refer URL, browser, operating system, cookie information, usage, data transferred and Internet Service Provider. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party such as your wireless provider, this information alone cannot usually be used to identify you.

Use of Your Information

We will never sell, transfer or give your information to a third party without your permission. However, you agree that we may use your information:
– To enhance or improve our users’ experiences.
– To provide our Service to you.
– To contact you and to respond to inquiries.
– To process transactions.
– To register for an account and use our Service.
– Additionally, we may give your information to law enforcement if we are compelled to by a court order, if there has been a violation of any US laws, EU laws or if a violation of the Terms of Service or Privacy Policy has occurred.

Accessing, Editing, and Removing Your Information

You will not be fully able to edit most information submitted through our Site or Service. Additionally, you will be unable to opt of our data collection practices. If you want your information to be removed from our database please contact us. We will generally endeavor to delete our database of user information at regular intervals, but we cannot guarantee that your information has been or will be deleted immediately. Although some changes may occur immediately, information may still be stored in a web browser’s cache. We take no responsibility for stored information in your cache, or in other devices that may store information, and disclaim all liability of such. Additionally, after deletion of your information your data may be stored by us for up to 2 years for legal liability purposes.


We use cookies to save your preferences. For this reason, you must have cookies enabled in your browser to use our Site and Services. Additionally, some or all of our cookies may be accessible by third parties.

Third Party Access to Your Information

Although you are entering into an Agreement with Planable.io to disclose your information to us, we do use third party individuals and organizations to assist us, including contractors, web hosts, and other services or software.

Throughout the course of our provision of our Services to you, we may delegate our authority to collect, access, use, and disseminate your information. For example, when you submit a form with personally identifiable information to us, that information will be disseminated or forwarded through our Service to your local law enforcement agency.

It is, therefore, necessary that you grant the third parties we may use in the course of our business the same rights that you afford us under this Privacy Policy. For this reason, you hereby agree that for every authorization which you grant to us in this Privacy Policy, you also grant to any third party that we may hire, contract, or otherwise retain the services of for the purpose of operating, maintaining, repairing, or otherwise improving or preserving our website or its underlying files or systems. You agree not to hold us liable for the actions of any of these third parties, even if we would normally be held vicariously liable for their actions, and that you must take legal action against them directly should they commit any tort or other actionable wrong against you. The following is a non-exhaustive list of other entities that we may store, share, or transfer your information with:

– Segment.io

– Google Inc. (Google Analytics, Google+)

– Facebook Inc. (Facebook Connect, Facebook Platform, Instagram)

– Twitter Inc.

– Law Enforcement

You agree that we may disclose your information to authorities if compelled to by a court order.

Additionally, you agree that we may disclose your information if we reasonably believe that you have violated a US law or the terms of our Terms of Service or Privacy Policy or if we believe that a third party is at risk of bodily harm. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either.

We may also proactively report you and release your information without receiving any request to third parties where we believe that it is proper to do so for legal reasons, such as instances where we believe your publications violate any law of the United States or any other country having jurisdiction over us, our Site, Services, or our Terms of Service. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants. We may release your information under the conditions listed in this paragraph whether it is to individuals or entities and to any state or Federal authorities within the United States, or elsewhere.

Commercial and Non-Commercial Communications

By providing information to the Site that forms the basis of communication with you, such as contact information, you waive all rights to file complaints concerning unsolicited email from us, since you have agreed to such communication by providing your information to us. However, you may unsubscribe from certain communications by notifying Planable.io that you no longer wish to receive solicitations or information and we will endeavour to remove you from our database where you have the right to request this under our Agreement, Privacy Policy, or applicable law, or where we voluntarily decide to grant the request.

Third Parties

Planable.io may post links to third party websites like Facebook, Twitter, or Google+, which may include information that we have no control over. When accessing a third party site through our Site or Service, you acknowledge that you are aware that these third party websites are not screened for privacy or security issues by us, and you release us from any liability for the conduct of these third party websites.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties. Planable.io bears no responsibility for the information collected or used by any advertiser or third party website. You must review their Terms of Service and Privacy to understand how their information collection practices work.

Security Measures

We take certain measures to enhance the security of our Site and Services. We use both SSL Certificates and vulnerability scanning. However, we make no guarantees as to the security or privacy of your information. It is in our interest to keep our website secure, but we recommend that you use anti-virus software, routine credit checks, firewalls, and other precautions to protect yourself from security and privacy threats.

Age Compliance International Transfer

We intend to fully comply with COPPA and international laws respecting children’s privacy. Therefore, we do not collect or process any information for any persons under the age of 18. If you are under 18 and using our Site or Service, please stop immediately and do not submit any information to us.

International Transfer

Your information may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.


Like our Terms of Service, we may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will place a note on our Site or we may contact you. You must agree to the amendments as a condition of your continued use of our Site and Service. If you do not agree, you must immediately cease using our Site and Service and notify us of your refusal to agree by e-mailing us at hello@

Last update: 14 August 2017