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Planable is the best client-facing social media tool we’ve ever used and we’ve used a lot.
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I know firsthand how important timely responses are on social media. At Planable, we always try to be involved in conversations as they’re happening. Just like we know quick replies to customer inquiries and reviews are more likely to lead to improved customer satisfaction.
But when you’re dealing with dozens of pings across multiple platforms, it can become a bit time-consuming.
That’s why we decided to create something to speed things up: a free AI response generator for writing replies to social media comments, direct messages, and any other kind of online communication.
“We experimented with artificial intelligence to help us save time on everyday tasks. A message generator for responses is one of the first things we tested. It uses natural language processing to analyze the key points of the message you input.”
Nicu Gudumac, CTO & Founder @ Planable
We’ve thoroughly tested it for multiple scenarios. Don’t tell my friends, but I even tested it in some personal messages. 😅 Now, our smart AI response generator is ready to share with everyone.
Use the smart AI response generator by Planable to write the perfect reply with minimal effort.
1. Select your writing style:
2. Add any specific context you want the reply to include.
3. Select your response length:
4. Select your number of response variations: 1, 3, or 5.
5. Toggle “Use emojis” to include or exclude them in generated responses.
I don’t always need the help of an AI tool, and a lot of the time neither will you. There’s no need to overthink saying “thank you” to someone. Right?
But there are a few scenarios where AI comes in really handy. Here are six examples of when I find it most useful.
Use our powerful tool when you need to tackle a high volume of comments on social networks like Instagram, Facebook, TikTok, X, and Threads. This can be a daunting task for social media managers, especially when you’re handling multiple accounts across several clients.
Or perhaps you’re simply someone looking for help with LinkedIn networking. It’s always best to participate in conversations as they’re evolving. Our AI tool can help you quickly draft a quick comment or an opinion about a relevant post.
Sometimes, it’s hard to keep up with the number of direct messages I receive every day across social media networks, messaging apps like WhatsApp, and professional comms channels like Slack. Our AI generator helps me stay on top of things by drafting message replies.
Answering Quora questions is a great way to showcase your expertise on specific topics. But there are sooooo many questions to answer. If you or your brand already has content that can be turned into an answer, paste it into the reply instructions to repurpose it with one click of a button.
Sending timely responses to customer inquiries is a great way to make a strong first impression of your brand. If you’ve got a lot of messages asking about the same thing, use an AI tool to speed up your replies when you’re struggling to find the perfect phrasing.
How you handle a customer’s online review can make or break their perception of your brand. Particularly if their review isn’t a positive one. Our AI generator tool helps you strike the right tone when you need to manage customer satisfaction levels.
Many of the interactions we experience online repeat over time. Whether it’s a personal introduction, a product or service explanation, or a customer service message, you may want to occasionally change things up. Our AI tool helps you find a fast alternative to something you’ve used previously.
Communication on social media is all about authenticity and consistency. You want your comment responses and message replies to be timely and relevant, and at the same time stay aligned with your brand identity.
Here are some best practices that I use to help me get that authentic feel, even when I’m getting help from artificial intelligence.
Are you responding to comments on your Instagram posts, networking on LinkedIn, or responding to questions on Quora? The platform and type of message you’re replying to should guide which settings you should set in the response generator.
Responses to Instagram comments can be fun and informal, like personal communication, so you may want to try a mix of humorous, witty, and enthusiastic responses.
But if it’s an incoming message expressing concerns about a faulty product or a service failure, the witty style is probably not the best bet. You may want to address this with a more formal, informative, or empathetic tone of voice – depending on the specific message and how your brand deals with negative messages.
Always choose the right settings for the type of communication you’re responding to.
Most of the time, when I’m writing responses to comments or messages online, I know what I want to say. But when a reply requires more detail or explanation, it can take a while for me to properly formulate my thoughts into a reply I’m happy with.
That’s when I tell the AI response generator the type of response I want, with a few specific details it should include. It helps me to see a few drafts and get my thoughts in order. Even when I don’t use what the AI generator produces, it gives me a starting point to build from.
While the option to add reply instructions in the response generator is optional, I highly recommend using it. Adding more context will help you achieve the highest quality outputs when creating your generated responses.
If you’re generating responses for your brand, your brand identity should shine through. Make sure to tell the response generator the most important aspects of your brand’s personality. That way, it’s more likely to provide you with a response that reflects those elements.
Think about:
We all need a little help sometimes. Burnout and creative block are all too real for social media managers, after all. So whether you’re jumping between 40 Facebook accounts to respond to comments, or hunting Quora questions by keywords, make it easier for yourself.
Generate your responses with our AI tool for free!
Miruna Dragomir, CMO @Planable, ex Social Media Comms Manager @Oracle & ex Marketing Coordinator @Uber. 9 years of experience in social media and marketing. Built Planable’s brand and reputation and helped grow it from 50 customers to over 6.5K. Social media fanatic, tech geek & a sucker for learning.
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